Healthcare & Assisted Living
Maintaining Operational Continuity in Healthcare Environments
While patient/resident evacuation plans are urgently needed when damage hits your healthcare facility, there’s no better place to deliver on your essential business promise of care than your own properly restored buildings, including Emergency Response & Mitigation, Insurance Repair/Reconstruction, and Capital Improvements.
Maintaining Operational Continuity
ACR’s healthcare clients know that damage from infection, water, fire, smoke, mold and trauma scenes can inflict a crushing blow to operational continuity. The cascading breakdown of business operations causes a potential reduction of revenue and often interruption of supply chain, along with so much more.
Specific Risks Averted
Healthcare and senior housing bear their own unique continuity risks, and ACR has considered all of these in our approach to your pre-loss planning, emergency response and client-centric service and communication. The central hub of this preservation of operational continuity is our dedication to mitigation-first project management, which eliminates unneeded tear-out and reconstruction, when mitigation-only restoration can successfully return the property to pre-loss condition.
More Associated Risk Than Meets the Eye
Experiencing the unexpected disasters reveals that far more risk is threatening than one may at first realize. We see those scenarios play out every day. That’s why ACR approaches our mitigation processes and procedures from the perspective of risk management. Our mutual goal is to address the needed mitigation and recovery while simultaneously doing everything possible to maintain operational continuity and minimizing the secondary losses that are connected to the event.
Preemptive Wisdom
There is no better risk reduction than in taking pre-loss restoration planning seriously. So many people whose responsibility includes the functional state of the physical property simply do not believe that disastrous damage is likely enough to devote much energy preemptively. While losses are indeed low- probability events, minimizing the impact of those events is addressable by planning long before the loss occurs, while there is still time to think and act clearly.
EMERGENCY RESPONSE & MITIGATION
ACR provides emergency restoration services for all major property damage categories including water and sewage losses, fire, smoke and odor damage, mold growth removal, environmental services and trauma scene/biohazard recovery. In both commercial and residential situations, ACR has the experience, staff, equipment and professional understanding that brings mitigation to its highest level of efficacy. ACR has the experience, staff and equipment to get the job done right. Simply put, We Get Your Business Back in Business.
WATER DAMAGE
Structural drying
Contents drying
Specialty drying
Hardwood sports floors
Anti-microbial treatments
Sewage removal
Extraction and pumping
FIRe/SMOKE DAMAGE
Structure/contents drying
Structural cleaning
Contents cleaning
Smoke odor removal
Pack-out service
Full inventory
HVAC duct cleaning
MOLD REMEDIATION
IICRC S-520 Guidelines
Advanced inspection skills
Impeccable reporting
Serum System Certified
3rd party IH testing
Large scale experience
Environmental
Lab Pack Outs
Infection Control
Bio Hazard
HVAC Cleaning
Clean Room
Urgent, only more so
If you measure the urgency of a loss based on the needs of those affected, then it’s an easy pick to choose healthcare and senior housing as the most urgent.
In healthcare environments, an organization’s ability to deliver the care to patients or residents is crucial. In many cases, their lives literally depend on it. So if a facility is hit by water damage, fire and smoke or mold growth, it is of the utmost importance that preservation of operational continuity is top priority.
State and federal regulations for the orderly evacuation of residents have been in place for decades. These regulations are well-known and receive close to 100% compliance. However, little or no attention is paid to the "health" of the building itself. There are numerous potential additional losses associated with the loss of use in healthcare such as loss of staff due to infection, cut hours, temporary resident relocation becoming permanent, bad PR and more.
“There is no better place to deliver your care services than your own building.”
A mitigation and recovery approach that focuses on maintaining operational continuity can contain these risks and limit the potential of more widespread loss of revenue.
Each room in a healthcare setting represents a part of the available revenue or “inventory.” Taking even a few rooms out the available inventory can be crippling. The healthcare industry centers around time-of-need and missing an opportunity can be extremely costly. The chance to sign a resident on the day they are seeking a residence is a critical moment for your business.
Numerous other specific departments are crucial to daily operations and must be approached with highest-priority recovery: Kitchen/Food Service, Medication Management, Laundry, Activities/Common Areas, and more.
Reducing Risk: PlanNing
An increasingly important component to ACR’s service to healthcare organizations is in-depth planning (long before any disastrous event takes place). Budgets are being stretched to the limits so limiting any potential exposure and proper risk management is critical.
For many years, ACR has offered Emergency Response Agreements, in which we commit to handling your losses so you don’t ever need to search for a solution at the wrong time...knee deep in rainwater is not the best time to screen vendors. In the past, organizations relied on their insurance exclusively, but many have decided to increase out-of-pocket exposure in favor of lower premiums. The result leaves your finance department very nervous indeed.
ACR will be able to respond to losses already knowing the layout of your buildings with contact information in hand for all the most important stakeholders like your insurance company contacts, policy information, your staff names and their contact information to coordinate the entire job right from the start.
ACR’s Emergency Response Lifecycle is a process-driven but flexible guide to the phases and items associated with emergency restoration to reduce or eliminate confusion during your recovery. It’s based on your organization’s specific operational needs, as discovered through the Emergency Response Agreement, and discussions with your operations and risk managers. Contact us below to learn more.
ACR’s Unique Perspective
After more than three decades, ACR has restored thousands of commercial and residential losses. Realizing that losses could be addressed much faster (and at lower cost with much less stress for the stakeholders) by restoring as much of the damaged structure and contents as possible, we have implemented our “mitigation-first” project management approach.
This means that ACR specializes in mitigation and devotes substantial resources to top industry education for all our staff. Tear out and reconstruction is necessary at time, but it must be proven to be genuinely necessary.
Finally, how the company conducts its business is as important as the technical completion of the projects. This is why we routinely gets extremely positive feedback on our outstanding team which provides expert project management and a level of communication that keeps all affected stakeholders fully informed until the property is completely restored. This level of care, as well as the genuine empathy and compassion every member of ACR demonstrates, truly separates ACR from the typical restorer.
It’s All About (Ongoing) Education
ACR is dedicated to ongoing training and education throughout our company. Top level protocol in the restoration business can only be delivered with comprehensive certifications by the primary governing bodies in our industry, namely the IICRC (the Institute for Inspection, Cleaning and Restoration Certification) and the RIA (Restoration Industry Association). ACR’s division managers, project managers and technicians all boast both fundamental and specialty certifications, all of which are updated continually with the newest information and techniques.
ACR also is proud to state that we have numerous employees holding the most advanced designations of Master Water Restorer, Master Fire Restorer as well as Certified Restorer (CR) and Water Loss Specialist (WLS); these are the highest educational accomplishments and certifications available from the RIA (the Restoration Industry Association).
Our confidence comes from knowing that ACR can address any mitigation and restoration situation with the most up-to-date information and techniques. With this in mind, you’ll know your loss will be handled correctly and efficiently.
To learn more about Continuing Education opportunities provided by ACR, please visit our Education Resources.
EMERGENCY RESPONSE AGREEMENT
Preemptive Wisdom
While it’s admirable that emergency planning is becoming more common as part of a larger risk management function, the majority of these plans are missing important information. In order to promote the highest likelihood of an excellent outcome and recovery to operational continuity, emergency plans should include specific data that is critical at the time of the inevitable loss, including key internal & external emergency contacts, utility/system location information, and the building’s structural details.
ACR’s Emergency Response Agreement (ERA) has been created as the central source of all the most useful and pertinent information for recovery. Over the years, we’ve seen clearly that clients who completed an ERA with ACR have had better mitigation coordination at first response. Since commercial clients must regain operational capabilities as quickly as possible after a loss, it’s only natural that preparation yields superior results. Setting up an ERA proactively with us is the first step!
An Emergency Response Agreement from ACR will give you:
Resources ready to handle any disaster or event that may interrupt business operations
An established, pre-qualified contractor who will prioritize your company’s needs
Service pricing set in advance of emergency response – and no surprises afterward
Emergency responders you know and trust – and who know you and your business
An emergency response and remediation company that is accustomed to insurance pricing and insurance program requirements
Access to our industry-leading “Pandemic Plan” built in cooperation with Collaborative Healthcare Urgency Group (CHUG)